On our websites we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you.
More detail about the personal information we collect and the collection of information through web technologies such as “cookies,” is described below in the section called ”Categories of Information We Collect.” More information about the third parties with whom we may share your personal information is described below in the section called “Sharing Personal Information Collected on our Websites.”
Categories of Information We Collect
When you make a reservation or purchase a vacation package we will request your name and address information along with other information to assist with your reservation and stay such as credit card number, date of arrival/departure, member number, frequent flyer or partner program affiliation, and room preferences.
Requests for Information
When you request additional information related to our services or properties, we will request your name and contact information such as street address, phone number, and email address.
Sweepstakes and Contests
On occasion, we conduct sweepstakes and contests that offer the opportunity to win prizes. Each sweepstakes has its own terms and conditions. Some sweepstakes require you to choose to enter and for others you will be entered automatically if certain elements described in the sweepstakes terms and conditions are met (e.g., making a reservation with a certain credit card). As part of entering a sweepstakes, certain personally identifiable information such as name and email address may be required.
Contacting Us by Email with Questions or Comments
When you send us an email from one of our sites, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you.
Electronic Postcards and Forwarding to Friends
From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for your name and email address, and the recipient’s name and email address, along with the text of any message you choose to include.
Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and email address.
If you choose to apply for employment online, you will be required to provide your name, street address, telephone number, email address and the name of the college you attended. You will also be asked to provide the schedule you are available to work, your Social Security Number, your desired rate of pay, whether you can submit proof of legal right to work in Canada., whether you are of a legal age to serve alcoholic beverages; and whether you are eligible to receive any permits or licenses required by law. You will also have the opportunity to attach your resume into our electronic form. You will be asked to provide your email address if you choose to be notified of future openings.
Collection of Information Through Web Technologies
We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use “cookies” to (i) customize content specific to your interests, (ii) ensure that you do not see the same advertisement repeatedly, and (iii) store your password so you do not have to re-enter it each time you use the sites. Some of the websites operated on our behalf are hosted and managed by other companies who may track and collect this information.
What are Cookies?
- “Cookies” are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes.
- Cookies can store a user’s ID and password, personalize home pages, identify which parts of a site have been visited or keep track of previous selections or purchases.
- Cookies can enhance the user’s visit.
- Visitors to the sites who accept cookies may be presented with targeted messages, offers and ads on the site and via email that we believe would be of value, based on observed preferences.
- If you have registered as a member of the sites and accept cookies, we can tailor your use to your personal preferences, and it is easier and faster to take advantage of the sites’ benefits.
- If you have submitted your email address, you may receive targeted messages we believe you will find of value. Remember, you may request to be removed from your email subscription lists.
Your Choice to Accept or Deny Cookies
You can choose whether to accept or deny cookies; your browser on your computer is often initially set to accept cookies. However, you can choose to deny cookies and continue browsing the sites.
Keep in mind that your choice to accept or deny a cookie is different from your choice to accept/deny email messages.
We will disclose personally identifiable information without your permission when we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site).
Third Party Websites