Cancellation Policies

CORONAVIRUS – COVID-19

To ensure the safety of everyone while remaining open we adopted all the necessary safety precautions as recommended by the World Health Organization, Centre for Disease Control and local health official.

Despite our worry and concern for the safety of everyone around the world, As Canadians and Whistlerites, our adventurous and optimistic nature leads us to hope we will get through this Pandemic and come out stronger than ever before. But, we know the future is uncertain, which is why we have amended our policies to boost our guests’ confidence in planning future vacations to Whistler. All future bookings effected by COVID-19 are eligible for full refunds, and all future bookings made for stays up until November 21, 2020, will be eligible for a free cancellation up until four days before arrival.

For more information on the Coronavirus please visit:
World Health Organization (WHO): https://www.who.int/health-topics/coronavirus
Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/about/index.html

August 1, 2020 – November 21, 2020 (fall)

Deposit Policy:

  • A refundable deposit of 1st night’s room and tax will be charged at the time of booking
  • The remaining balance will be charged 4 days prior to arrival
  • If booking is made inside of 4 days, the full amount will be applied at the time of booking

Cancellation Policy:

  • If the reservation is canceled outside 4 days prior to arrival, there will be no charges applied and the first night’s deposit will be refunded
  • If the reservation is canceled inside 4 days prior to arrival, 1st night’s room and tax will be forfeited with the remaining balance refunded to the guest
  • A cancellation number will be issued at time of notification

 

November 22, 2020 – December 5, 2020 (winter)

Deposit Policy:

  • The full balance will be charged 30 days prior to arrival
  • If booking is made inside of 30 days, the full amount will be applied at the time of booking

Cancellation Policy:

  • If the reservation is cancelled outside 30 days of arrival, a full refund will be issued
  • If the reservation is cancelled inside 30 days of arrival (after full payment has been taken) it is non-refundable
  • A cancellation number will be issued at time of notification

 

December 6, 2020 – January 6, 2021 (festive)

Deposit Policy:

  • The remaining balance will be charged 60 days prior to arrival
  • If booking is made inside of 60 days, the full amount will be applied at time of booking

Cancellation Policy:

  • If the reservation is cancelled outside 60 days of arrival, a full refund will be issued
  • If the reservation is cancelled inside 60 days of arrival (after full payment has been taken) it is non-refundable
  • A cancellation number will be issued at time of notification

 

January 7, 2021 – April 26, 2021 (winter)

Deposit Policy:

  • The remaining balance will be charged 30 days prior to arrival
  • If booking is made inside of 30 days, the full amount will be applied at the time of booking

Cancellation Policy:

  • If the reservation is cancelled outside 30 days of arrival, a full refund will be issued
  • If the reservation is cancelled inside 30 days of arrival (after full payment has been taken) it is non-refundable. A cancellation number will be issued at time of notification.

 

Group Cancellation Policy:

  • If the reservation is a group reservation a special policy may be contracted between the group sales coordinator and the group organizer. If no such contract was/is created and agreed upon in writing the normal policy that coincides with the booking dates for that group will hold.

 If you are uncertain about any of our policies, we encourage you to contact us. We look forward to having you as our guest at our hotel.