Cancellation Policies

CORONAVIRUS – COVID-19

We are closely monitoring the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) statements regarding the coronavirus (COVID-19). The well being of our guests and staff are of the utmost importance. We have extended the date that we are offering guests the value of their accommodation for a future stay with us in the form of a gift certificate to April 30, 2020, for guests from: Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, French Polynesia, Maldives, India, Sri Lanka, Bhutan, Nepal, Bangladesh, Thailand, Myanmar, Cambodia, Vietnam, Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand, Fiji, New Caledonia, Samoa, Iran, Italy

Restrictions on gift certificates:
Guests can apply the value amount of their gift certificate to a future stay for up to 365 days from the date of arrival.
If you booked your stay with via a third party (ex. Booking.com, Expedia, etc) you must contact the third party for cancellation inquiries.

For more information on the Coronavirus please visit:
World Health Organization (WHO): https://www.who.int/health-topics/coronavirus
Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/about/index.html

 

March 25, 2020 – June 26, 2020 (winter 2020 – spring)

Deposit Policy:

  • A refundable deposit of 1st night’s room and tax will be charged at the time of booking
  • The remaining balance will be charged 2 days prior to arrival
  • If booking is made inside of 2 days, the full amount will be applied at the time of booking

Cancellation Policy:

  • If the reservation is cancelled outside 2 days prior to arrival, there will be no charges applied and the first night’s deposit will be refunded
  • If the reservation is cancelled inside 2 days prior to arrival, 1st night’s room and tax will be forfeited with the remaining balance refunded to the guest
  • A cancellation number will be issued at time of notification

 

June 27, 2020 – September 5, 2020 (summer)

Deposit Policy:

  • A refundable deposit of 1st night’s room and tax will be charged at the time of booking
  • The remaining balance will be charged 2 days prior to arrival
  • If booking is made inside of 2 days, the full amount will be applied at the time of booking

Cancellation Policy:

  • If the reservation is cancelled outside 2 days prior to arrival, there will be no charges applied and the first night’s deposit will be refunded
  • If the reservation is cancelled inside 2 days prior to arrival, 1st night’s room and tax will be forfeited with the remaining balance refunded to the guest
  • A cancellation number will be issued at time of notification

 

September 6, 2020 – November 21, 2020 (fall)

Deposit Policy:

  • A refundable deposit of 1st night’s room and tax will be charged at the time of booking
  • The remaining balance will be charged 2 days prior to arrival
  • If booking is made inside of 2 days, the full amount will be applied at the time of booking

Cancellation Policy:

  • If the reservation is cancelled outside 2 days prior to arrival, there will be no charges applied and the first night’s deposit will be refunded
  • If the reservation is cancelled inside 2 days prior to arrival, 1st night’s room and tax will be forfeited with the remaining balance refunded to the guest
  • A cancellation number will be issued at time of notification

 

November 22, 2020 – December 5, 2020 (winter)

Deposit Policy:

  • A deposit of 1st night’s room and tax will be charged at the time of booking
  • The remaining balance will be charged 30 days prior to arrival
  • If booking is made inside of 30 days, the full amount will be applied at the time of booking

Cancellation Policy:

  • If the reservation is cancelled outside 30 days of arrival, 1st night’s room and tax will be charged
  • If the reservation is cancelled inside 30 days of arrival (after full payment has been taken) it is non-refundable
  • A cancellation number will be issued at time of notification

 

 

January 7, 2021 – April 26, 2021 (winter)

Deposit Policy:

  • A deposit of 1st night’s room and tax will be charged at the time of booking
  • The remaining balance will be charged 30 days prior to arrival
  • If booking is made inside of 30 days, the full amount will be applied at the time of booking

Cancellation Policy:

  • If the reservation is cancelled outside 30 days of arrival, 1st night’s room and tax will be charged
  • If the reservation is cancelled inside 30 days of arrival (after full payment has been taken) it is non-refundable. A cancellation number will be issued at time of notification

 

December 6, 2020 – January 6, 2021 (festive)

Deposit Policy:

  • A deposit of 1 night’s room and tax will be charged at the time of booking
  • The remaining balance will be charged 60 days prior to arrival
  • If booking is made inside of 60 days, the full amount will be applied at time of booking

Cancellation Policy:

  • If the reservation is cancelled outside 60 days of arrival, 1 night’s room and tax will be charged
  • If the reservation is cancelled inside 60 days of arrival (after full payment has been taken) it is non-refundable
  • A cancellation number will be issued at time of notification

 

EXCEPTION TO THE POLICY:

Booking.com was unable to accommodate this cancellation policy, they have provided a cancellation policy as similar to ours for these dates as possible. The cancellation policy for Booking.com for these dates are as follows:

Summer* Deposit Policy:

  • A 50% deposit of the entire booking will be taken at time of the booking
  • The remaining balance will be taken 14 days prior to arrival

Summer Cancellation Policy:

  • If the reservation is cancelled outside of 14 days of arrival, 50% of the booking total will be charged
  • If the reservation is cancelled inside 14 days of arrival (after full payment has been taken) it is non-refundable.
  • A cancellation number will be issued at time of notification

Winter** Deposit Policy:

  • A 50% deposit of the entire booking will be taken at time of the booking
  • The remaining balance will be taken 30 days prior to arrival

Winter Cancellation Policy:

  • If the reservation is cancelled outside of 30 days of arrival, 50% of the booking total will be charged
  • If the reservation is cancelled inside 30 days of arrival (after full payment has been taken) it is non-refundable.
  • A cancellation number will be issued at time of notification

Group Cancellation Policy:

  • If the reservation is a group reservation a special policy may be contracted between the group sales coordinator and the group organizer. If no such contract was/is created and agreed upon in writing the normal policy that coincides with the booking dates for that group will hold.

 If you are uncertain about any of our policies, we encourage you to contact us. We look forward to having you as our guest at our hotel.