Sundial Hotel Property Management Services

Rest assured. Your property and your guests are in safe hands.

Contact Us

Services Provided.

Guest services and concierge team and on-site valet parking, 24/7.

A dedicated sales & marketing team to ensure optimal revenue management.

A 24/7 team allows us to deal quickly with emergencies.

First-class hospitality technology and full online travel agent integration (Booking.com, Expedia etc.)

Housekeeping and laundry services.

Why Choose Us?

While some management companies might advertise a lower base fee, it's important to consider their additional charges, such as separate departure cleaning fees. In contrast, our consistent management fee provides a more predictable cost structure. It's also worth noting that Whistler's current staffing challenges have led to significant wage increases across the service industry, impacting operational costs for most property owners. Despite these rising expenses, our management fee has remained stable.
Our wonderful Guest Services team are what keep Sundial Hotel #1 Traveler Ranked Hotel in Whistler by Tripadvisor. They consistently deliver incredible service and even won the Whistler Chamber Secret Shopper program for Winter 2024/25.
Despite significant increases in operating costs, including wages, laundry, cleaning, and hotel supplies due to inflation, we have absorbed these expenses to maintain consistent pricing for our owners. Furthermore, our commitment to providing exceptional service is demonstrated by our proactive investments in staff housing and the sponsorship of Room Attendant LMIA working visas. These initiatives ensure we have the necessary talent to operate efficiently and effectively in the face of local staffing shortages.
Carleton Lodge guests benefit from our dedicated 24-hour on-site guest Services, maintenance, and security teams. This ensures prompt assistance from Sundial Hotel personnel for any urgent issues, including floods, door code malfunctions, and security concerns.
We employ a full-time Revenue Manager and Sales & Marketing team to ensure maximum revenue is achieved in any given market.. We consistently achieve the highest REVPAR (rates vs. occupancy) over our competitive set.
Our Sales & Marketing team also manages all things digital. You won’t have to worry about building a website, paid online advertising or managing inverntory across multiple platforms. Our Property Management System is fully integrated across our direct booking engine and online travel agents such as booking.com, Expedia, Hotels.com and others.

What Our Owner’s Say…

“Ever since Sundial took over the management of our rental property, they have been very attentive to our needs and wishes on the care and rentals of the property. We went through several property managers before Sundial finally took over and have been pleased with their professionalism and level of service. It was important to us as this was to be our home away from home and we wanted it to be more than just a hotel room at our disposal. We decorated it to reflect our Canadian and International backgrounds and give it a family atmosphere for all to enjoy. Sundial has always kept our views in mind and has worked with us to successfully develop this. They are a first-class Hotel and property management company catering to the owner’s needs and bending over backwards to help in any way they can."

Unit 305 & 306
“We highly recommend the Sundial Management team at the Carleton Lodge. They have consistently gone above and beyond for the last 8 years that we have been owners. The Sundial always accommodates our requests like organizing welcome baskets for guests, while also ensuring smooth operations and promptly cost-effectively addressing any condo maintenance issues. They keep us informed and deal with any major building problems, eliminating the need for us to get involved. The front desk and housekeeping staff are also to be commended for their roles in keeping things running smoothly. Overall, the Sundial Management team provide exemplary service and peace of mind to us as owners."

Unit 307
“As long-distance owners at the Carleton Lodge, we have relied on Sundial Property Management for full-service rental and maintenance services for more years than we can remember. This was particularly helpful when we moved from in-house and other providers as Sundial came in with dependable and professional services which had been previously lacking. We rely on their upkeep. They have given us referrals and guidance in addition to rental services which have worked out well. They make sure we are welcomed when we arrive. Can't imagine going back to the previous. Wish we were there for the powder this week owners, March 2024!"

Unit 202

Revenue Management and Online Distribution.

Easily get your unit in front of as many eyes as possible.

When you partner with Sundial Hotel Management, you know you’re utilizing first-class hospitality technology and a full-time Sales and Marketing team to ensure the highest revenue per available night.

Once you sign with us, you are quickly added to our website and booking engine and integrated into multiple online travel agents such as Booking.com, Expedia, Whistler Reservations,and more. Take the hassle out of occupancy management and allow us to do it for you. Along with this, take full advantage of our marketing campaigns designed to get your suite in front of the right audience at the right time.

What Our Guests Say…

“Responsive staff and convenient location for skiing and exploring the village. Suite 305 faces the lift and has a view of the mountains. Storage for snowboard and skis in basement facility. Easy walk to grocery stores and shops.”

Charlos, Booking.com

“Location was fantastic, and check-in staff at Sundial Hotel were very helpful. So close to ski lifts, ski school and heart of the village.”

Michael, Booking.com

“The communication with the Sundial Hotel was also 5 star. We had a few questions, and all were resolved in seconds. Jacob made sure we had the most amazing stay. We can’t thank him enough.”

Tom, TripAdvisor