Hotel Policies


  • All guests must be 25 years or older to stay at the Carleton Lodge or be accompanied in the same room by a parent or legal guardian. Under aged guests travelling with a partner or friends who are over the age of 25 do not meet the age requirement policy and will therefore be refused check-in. All guests are required to present photo ID upon check-in.


  • The Carleton Lodge is a non-smoking facility; all guest rooms are non-smoking
  • A fine will be charged to guests who choose to disobey this non-smoking policy


  • The Carleton Lodge is not pet friendly; we do not allow pets in the hotel


  • Rates are based on up to a 2 person occupancy for a 1 bedroom suite and 4 person occupancy for a 2 bedroom suite.
  • An extra person charge of $30 plus taxes per person per night applies for additional guests.
  • Maximum of 4 people in a 1 bedroom suite and 6 people in a 2 bedroom suite.
  • Extra person charges do not apply to children 18 years and under.


  • An overnight parking fee of $28 plus 5% GST per vehicle, per night, will be charged to the guest room. This fee includes underground parking, entry and exit privileges in a monitored parking location for your ease of mind. Guests can park their cars until 1 pm the day of check-out, and then further rates will apply. Parking space is subject to availability. The parking garage can accommodate vehicles up to 6’8″ high. The hotel does not offer oversize vehicle parking and is not responsible for finding alternative parking.


  • Check In 4:00 pm. Check Out 11:00 am.
  • Please note that reservations booked on the same date as arrival may not be able to check in until 6pm due to housekeeping turnaround times. Check in for same day bookings is guaranteed for 6pm. You are welcome to call the hotel in advance to see if your room will be ready any earlier.


Check-in is located just steps from the Carleton Lodge in the Sundial Boutique Hotel reception – 4340 Sundial Crescent, Whistler, BC V0N 1B4.

Arrival by Car:
Temporary check-in parking is available for Carleton Lodge guests directly in front of the Sundial Hotel. Our Guest Service Specialists will be waiting inside to check-in Carleton Lodge guests and issue parking if required. Once a parking pass has been issued, Carleton Lodge parking can be accessed via the underground parking entrance directly beside the Sundial Hotel. For direction to the Sundial Boutique Hotel please click here.

Arrival by Shuttle Service:
Carleton Lodge guests should organize for shuttle service drop off at the Sundial Boutique Hotel – 4340 Sundial Crescent, Whistler. Our Guest Service Specialists will be waiting to check Carleton Lodge guests in and will provide directions to the Carlton Lodge, just steps from the Sundial Hotel. Assistance with luggage can be organised on request.